FAQs

🧭 Frequently Asked Questions (FAQs)

Welcome to Nuvora’s FAQ section — your quick guide to everything you need to know before and after placing your order.

1. What is Nuvora?

Nuvora is a UAE-based online store offering premium car accessories, tech gadgets, and lifestyle essentials. We focus on quality, innovation, and exceptional customer service to make your daily drive and lifestyle smarter.

2. Do you deliver across the UAE?

Yes! We deliver all across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, and other Emirates. We also offer free shipping for limited-time promotions.

3. How long will it take to receive my order?

Orders are typically processed within 1–2 business days and delivered within 3–5 working days, depending on your location.

4. What payment methods do you accept?

We currently accept Cash on Delivery (COD) and online payments through Shopify’s secure checkout system.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS so you can follow your package’s journey easily.

6. Do you offer returns or exchanges?

Yes, we do! If your product arrives damaged or doesn’t match the description, you can request a return or exchange within 7 days of delivery. Please contact our support team for assistance.

7. How do I contact Nuvora’s support team?

You can reach us anytime at nuvraofficial01@gmail.com or through our Contact Us page. Our team usually responds within 24–48 hours.

8. Are the products genuine and high quality?

Absolutely! All Nuvora products go through strict quality checks before being listed on our store. We ensure every product meets our premium standards.