Returns & Refunds Policy

At Nuvora, your satisfaction is our top priority. We want you to love every purchase you make with us. If for any reason you’re not completely satisfied with your order, we’re here to help with easy and transparent return and refund options.

📦 Return Policy

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unwashed, and in its original packaging.

  • All tags, accessories, and manuals are intact.

  • Proof of purchase (order number or receipt) is available.

Please note: For hygiene and safety reasons, certain items like personal care gadgets or accessories may not be eligible for return unless they are defective.

💰 Refund Policy

Once your return is received and inspected, we’ll notify you via email or SMS about the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days to your original payment method.

  • If you paid Cash on Delivery (COD), we will issue your refund via bank transfer or store credit.

Shipping fees are non-refundable unless the return is due to a product defect or error from our side.

⚙️ Exchange Policy

We currently do not offer direct exchanges. If you’d like to replace your product, please initiate a return and place a new order for your desired item.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the product is faulty or incorrect. We recommend using a tracked courier service to ensure your return reaches us safely.

📩 Need Help?

If you have questions about your return or refund status, please reach out to our support team — we’re always happy to assist.

📧 Email: nuvraofficial01@gmail.com
📍 Location: UAE
🕒 Support Hours: Monday – Saturday, 9:00 AM – 9:00 PM